Telecom subscribers laments poor quality services of networks
Subscribers on MTN, Airtel, Glo and 9mobile networks have expressed their displeasure over the poor quality of service they have been experiencing in the past one week.
The disgruntled subscribers, complained of weak Internet connections, low Internet speed, dropped calls and weak signals among others.
Major complaints from Airtel and Glo subscribers were about regular disruption of Internet connectivity when browsing on their mobile devices or personal computers.
An Airtel subscriber, Ngozi Madusha, complained of abrupt disruption or disconnection whenever she links up to virtual meetings, especially on Zoom.
A Lagos-based Globacom subscriber, Doyin Bamidele, said, “Glo signal is poor in my area, making browsing frustrating at times.
“Although, I enjoy bonuses from the network, the service is not satisfactory.”
Another subscriber to MTN who is based in Ogun State, Ayo Martins, lamented that making calls successfully had been difficult as he had been experiencing dropped calls.
“Completing a conversation that will last for 30 minute s has been difficult. Most times, the calls are abruptly cut off. Sometimes, I call just one person up to 10 times before we finish our conversation,” he said.
For Funke Adesina, who is a subscriber to the 9mobile network, the major complaint was that data gets exhausted quickly.
The Director of Operations, Association of Licensed Telecommunications Operators of Nigeria, Gbolahan Awonuga, said network congestion still persisted because most people were still working from home despite the easing of the lockdown.
“There is still network congestion because we still have a lot of people who have not returned to work; they are working from home. Students are also at home. Even most telecoms operators have their workers working from home,” he said.
He attributed the high rate of dropped calls to inadequate infrastructure, saying there was need to deploy more new sites across the country.
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